Customer Service Supervisor
Apria Healthcare is one of nation's leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit .
- Supervises the activities of subordinate staff. Provides direction and guidance in work assignments. Provides timely coaching and feedback to staff. Ensures work assignments are completed accurately, efficiently and timely. Ensures individual and team benchmarks are achieved.
- Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
- Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.
- Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
- Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.
- Performs quality control checks on subordinate staff. Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.
- Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices.
- Troubleshoots problems regarding orders.
- May also act as back-up to subordinate staff.
- Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
- Performs other related duties as directed by supervisor.
- Requires Bachelor's degree/equivalent, 5
years' customer service experience, 2
years supervising CS Reps, plus solid analytical, leadership and interpersonal skills. - High school diploma or GED is required.
- At least six years related work experience, including one year in a lead or supervisory capacity, is required.
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
Estimated Salary: $20 to $28 per hour based on qualifications.
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