IT Support Technician
Hanover, PA Hanover, PA Full-time Full-time From $50,000 a year From $50,000 a year 17 hours ago 17 hours ago 17 hours ago Are you looking for a new career with a stable company who has been in business for over 120 years? Yazoo Mills is seeking a IT Support Technician to join our well-established and growing company in New Oxford, PA.
Yazoo Mills, Inc.
, is one of the nation's leading, privately owned manufacturers of high-quality paper tubes and cores.
We are a family-owned business and our employees are our family.
Our culture inspires our employees to be innovative thinkers, problem solvers, and results driven.
Yazoo Mills offers:
Competitive Wages.
Comprehensive Benefits that include Health, Dental, 401(k), Life Insurance, Short Term Disability, 8 paid Holidays, Paid Time Off and more.
Celebration of milestones and successes along with an occasional pop-up surprises to let our employees know we appreciate all of their hard work and dedication.
Career Development by promoting from within and on-the-job training.
Workplace Values:
Our values are the driving force in how we think, act, and communicate.
Yazoo Mills seeks employees who share these workplace values and demonstrate them on a daily basis.
Integrity - Doing the right thing.
Innovation - Being a problem solver.
Collaboration - Working together.
Quality - Having higher standards.
JOB DESCRIPTION The IT Support Technician will install, maintain, troubleshoot and remediate computer systems, printers, digital displays, digital kiosks, tablets and company mobile devices.
They will act as front-line and intermediate helpdesk support and will be responsible for responding to helpdesk tickets, escalating tickets and maintaining helpdesk functionality while adhering to Yazoo Mills Helpdesk response time metrics.
The IT Support technician will assist the IT team on IT projects and initiatives.
A successful IT Support Technician must have thorough knowledge of computer software, hardware, internet applications, networks, operating systems and IT security practices.
The ideal candidate will have great troubleshooting abilities with attention to detail and strong interpersonal communication skills.
This position reports to the Senior Network Engineer.
Responsibilities:
Manage and maintain IT Help Desk Act as front-line and intermediate helpdesk support (Tier 1 & 2) - evaluate and respond to end user requests Identify, diagnose, troubleshoot and resolve hardware and software problems Works with other team members and 3rd party partners to solve problems enabling information technology to meet the needs of the organization Setup workstations with computers, printers and peripheral devices Install and configure software and functions according to specifications Create and maintain thorough technical documentation and instructions Assist in developing and maintaining installation and configuration procedures Onboard users in various systems and applications Provide guidance to users on how to operate new software and computer equipment Daily system monitoring and proactive maintenance of end user equipment Respond and remediate Antivirus alerts Resolve patch installation failures Assist with system and network administration Create and deploy end user trainings Assist end users and guests scheduling or connecting to Webex boards or digital meetings Troubleshoots digital displays Evaluate blocked spam emails and add/remove exceptions to SPAM filter Ensure RMM inventory stays up to date by responding to inactive workstation marked for removal alerts Assist IT team members on technical projects Performs employee workstation cubicle, office and building moves Undertake any other related tasks as requested by manager or supervisor Stay up-to-date with emerging trends and best practices in IT administration and help desk support, and evaluate new tools and technologies to improve our IT solutions COMPETENCIES Excellent diagnostic, troubleshooting and problem-solving skills Outstanding organizational and time management skills In depth understanding of diverse computer systems and networks Good Knowledge of network security practices and data privacy principles Outstanding communication, interpersonal and customer service skills Ethical business and technology practitioner Highly self-motivated and eager to learn Positive professional attitude and appearance Valid driver's license and vehicle Will require occasional travel between facilities Ability to lift up to 50 lbs Has a proactive approach to duties and job responsibilities REQUIRED EDUCATION/EXPERIENCE Highschool Diploma or GED Associates Degree or equivalent experience in Information Technology, Computer Science or related field 5 Years Help Desk experience preferred.
5 Years Microsoft Windows workstation/server environment preferred Prior administration of Active Directory & Group Policy a plus CompTIA , Microsoft Certifications a plus.
Position is full-time, Monday-Friday, 8 am - 5 pm and is ON SITE.
Salary is starting from $50,000 and is based on experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Yazoo Mills, Inc.
, is one of the nation's leading, privately owned manufacturers of high-quality paper tubes and cores.
We are a family-owned business and our employees are our family.
Our culture inspires our employees to be innovative thinkers, problem solvers, and results driven.
Yazoo Mills offers:
Competitive Wages.
Comprehensive Benefits that include Health, Dental, 401(k), Life Insurance, Short Term Disability, 8 paid Holidays, Paid Time Off and more.
Celebration of milestones and successes along with an occasional pop-up surprises to let our employees know we appreciate all of their hard work and dedication.
Career Development by promoting from within and on-the-job training.
Workplace Values:
Our values are the driving force in how we think, act, and communicate.
Yazoo Mills seeks employees who share these workplace values and demonstrate them on a daily basis.
Integrity - Doing the right thing.
Innovation - Being a problem solver.
Collaboration - Working together.
Quality - Having higher standards.
JOB DESCRIPTION The IT Support Technician will install, maintain, troubleshoot and remediate computer systems, printers, digital displays, digital kiosks, tablets and company mobile devices.
They will act as front-line and intermediate helpdesk support and will be responsible for responding to helpdesk tickets, escalating tickets and maintaining helpdesk functionality while adhering to Yazoo Mills Helpdesk response time metrics.
The IT Support technician will assist the IT team on IT projects and initiatives.
A successful IT Support Technician must have thorough knowledge of computer software, hardware, internet applications, networks, operating systems and IT security practices.
The ideal candidate will have great troubleshooting abilities with attention to detail and strong interpersonal communication skills.
This position reports to the Senior Network Engineer.
Responsibilities:
Manage and maintain IT Help Desk Act as front-line and intermediate helpdesk support (Tier 1 & 2) - evaluate and respond to end user requests Identify, diagnose, troubleshoot and resolve hardware and software problems Works with other team members and 3rd party partners to solve problems enabling information technology to meet the needs of the organization Setup workstations with computers, printers and peripheral devices Install and configure software and functions according to specifications Create and maintain thorough technical documentation and instructions Assist in developing and maintaining installation and configuration procedures Onboard users in various systems and applications Provide guidance to users on how to operate new software and computer equipment Daily system monitoring and proactive maintenance of end user equipment Respond and remediate Antivirus alerts Resolve patch installation failures Assist with system and network administration Create and deploy end user trainings Assist end users and guests scheduling or connecting to Webex boards or digital meetings Troubleshoots digital displays Evaluate blocked spam emails and add/remove exceptions to SPAM filter Ensure RMM inventory stays up to date by responding to inactive workstation marked for removal alerts Assist IT team members on technical projects Performs employee workstation cubicle, office and building moves Undertake any other related tasks as requested by manager or supervisor Stay up-to-date with emerging trends and best practices in IT administration and help desk support, and evaluate new tools and technologies to improve our IT solutions COMPETENCIES Excellent diagnostic, troubleshooting and problem-solving skills Outstanding organizational and time management skills In depth understanding of diverse computer systems and networks Good Knowledge of network security practices and data privacy principles Outstanding communication, interpersonal and customer service skills Ethical business and technology practitioner Highly self-motivated and eager to learn Positive professional attitude and appearance Valid driver's license and vehicle Will require occasional travel between facilities Ability to lift up to 50 lbs Has a proactive approach to duties and job responsibilities REQUIRED EDUCATION/EXPERIENCE Highschool Diploma or GED Associates Degree or equivalent experience in Information Technology, Computer Science or related field 5 Years Help Desk experience preferred.
5 Years Microsoft Windows workstation/server environment preferred Prior administration of Active Directory & Group Policy a plus CompTIA , Microsoft Certifications a plus.
Position is full-time, Monday-Friday, 8 am - 5 pm and is ON SITE.
Salary is starting from $50,000 and is based on experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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