Diagnostic Testing and Support Specialist
Hanover, PA Hanover, PA Full-time Full-time $15 - $20 an hour $15 - $20 an hour Sodium Dental A Full-Service Dental Technology Partner - sodiumdental.
com sodiumvet.
com sensorrepair.
com Sodium Dental is looking for highly motivated and ambitious technology enthusiasts who want to join a rapidly growing team in the Dental Technology field.
Sodium Dental provides high tech diagnostic solutions to dental practices across the country.
We also repair digital X-ray sensors and intraoral cameras for dentists all around the world.
The Diagnostic Testing & Support Specialist position means you'll be working in our office testing customer equipment on Windows computers, generating estimates for customers, answering general questions about our services, and working with our sensor repair team to provide the highest quality repairs to our customers.
This is an entry level technical position where you will perform troubleshooting on digital x-ray sensors, intra oral cameras, and Windows PCs, log customer equipment details in web-based CRM, determine what issues the equipment is having and determine a course of action for fixing the issue.
The X-ray sensors and intraoral cameras are USB devices that plug into a computer.
They do not generate radiation and they do not have any radioactive components within them.
We use radiation generating tube heads, a human skull encased in resin, and an aluminum step wedge to create test X-rays for quality control.
You will be using these tools to take example X-ray images and intraoral camera images, before repairs and after repairs are completed, as part of our quality control.
You can get a glimpse into initial and final testing by visiting our website here to view the final testing process https:
//www.
sodiumdental.
com/x-ray-repair-final-testing/ Every day you will be taking before photographs of each piece of equipment we receive using a digital camera and photo booth.
Once photos have been captured, you'll plug the x-ray sensor into one of our testing computers to perform basic diagnostics so that you can create an estimate for the customer.
After our repair techs complete the repair, you will perform final testing on the x-ray sensor to ensure quality control is held to our high standards and then take after photos to document the device's condition.
Beyond the 60-day probationary period, you will also field phone calls, emails, and live agent chats that we receive.
This position operates on two shifts:
Monday - Friday 8:
30a - 5:
00pm or 10:
30am - 7:
00pm.
This position will give you the knowledge and tools that you need to grow in this high-tech industry.
We provide very specialized technology and software to dentists and we will teach you this technology.
While we do expect that applicants have a good background in technology, computers, and software, we do not expect you to have knowledge in dental related technology and software.
Having experience in dental specific technology is definitely a PLUS but not necessary.
We're looking for someone who enjoys working on a team, working with computers, and learning more about computers and software.
Core Job
Responsibilities:
Logging customer equipment in customer relation software by taking external photographs and logging notes regarding equipment condition and troubleshooting diagnosis.
Testing customer equipment using Windows PCs and dental imaging software.
Maintaining testing stations used for diagnosis of customer equipment.
Generating and emailing repair estimates to customers.
Remotely logging into customer PCs to retrieve necessary software to be used during testing or to troubleshoot digital X-ray sensors and intra oral cameras which have issues in customer offices.
Answering general questions received via phone, email, or real-time chats from our website.
Learning in depth about the different dental technology devices and software.
Assisting team members with other tasks when needed.
Application Requirements:
Experience installing and troubleshooting computer hardware, software, and drivers.
Fantastic written and verbal communication skills Fantastic time management and organization skills Proficient in the use of Microsoft operating systems Proficient in the installation and configuration of computer hardware and peripherals Reliable transportation (may be needed for occasional onsite support, mileage reimbursed and all travel time paid) Able to notate tasks clearly and efficiently in customer relations software Must be able to type quickly while communicating over the phone Should be able to build a computer from scratch, install OS, drivers, and configure.
Microsoft certifications a definite plus but not required.
Valid driver's license Pay, Schedule,
Benefits:
$15 per hour starting pay with raises after probationary period Full time position (40 hours per week) Hourly pay Overtime paid for any hours over 8 worked in a day Probationary period of 60 days After probationary period you will receive 5 days paid vacation, 5 paid sick days Paid vacation days increase to 10 days on 1-year work anniversary, increase of 1 additional vacation day per 1-year anniversary after that.
(ie.
3rd year you'd receive 12 paid vacation days, etc) Health insurance offered after probationary period.
Sodium Dental pays 100% premium for employee, up to $200 towards spouse premium, up to $50 towards dependent premium up to 4 dependents Available Shifts:
8:
30a - 5:
00p; 10:
30pm - 7:
00pm (First 30-60 days of training will be 8:
30am - 5pm and then you will be placed into your permanent shift.
) Mileage reimbursement at current govt rate for occasional onsite support travel COVID-19 Considerations:
Customers do not visit our facility, employees only.
Unvaccinated employees are required to wear their mask upon entry, in all common areas, and whenever they are interacting with other employees.
Hand sanitizer stations are mounted on the wall at the main entry point, all employees are required to use the hand sanitizer upon entry.
Hand sanitizer stations are mounted on the walls throughout the office for frequent use.
We have a specific cleaning schedule for all commonly touched surfaces.
Employees must disinfect their work spaces at the end of each day and throughout the day.
Education:
High school or equivalent (Required)
Experience:
Windows:
1 year (Preferred) Customer Service:
1 year (Preferred) Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Health insurance Paid time off Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Please see job listing for Covid information.
Ability to commute/relocate:
York, PA 17404:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
com sodiumvet.
com sensorrepair.
com Sodium Dental is looking for highly motivated and ambitious technology enthusiasts who want to join a rapidly growing team in the Dental Technology field.
Sodium Dental provides high tech diagnostic solutions to dental practices across the country.
We also repair digital X-ray sensors and intraoral cameras for dentists all around the world.
The Diagnostic Testing & Support Specialist position means you'll be working in our office testing customer equipment on Windows computers, generating estimates for customers, answering general questions about our services, and working with our sensor repair team to provide the highest quality repairs to our customers.
This is an entry level technical position where you will perform troubleshooting on digital x-ray sensors, intra oral cameras, and Windows PCs, log customer equipment details in web-based CRM, determine what issues the equipment is having and determine a course of action for fixing the issue.
The X-ray sensors and intraoral cameras are USB devices that plug into a computer.
They do not generate radiation and they do not have any radioactive components within them.
We use radiation generating tube heads, a human skull encased in resin, and an aluminum step wedge to create test X-rays for quality control.
You will be using these tools to take example X-ray images and intraoral camera images, before repairs and after repairs are completed, as part of our quality control.
You can get a glimpse into initial and final testing by visiting our website here to view the final testing process https:
//www.
sodiumdental.
com/x-ray-repair-final-testing/ Every day you will be taking before photographs of each piece of equipment we receive using a digital camera and photo booth.
Once photos have been captured, you'll plug the x-ray sensor into one of our testing computers to perform basic diagnostics so that you can create an estimate for the customer.
After our repair techs complete the repair, you will perform final testing on the x-ray sensor to ensure quality control is held to our high standards and then take after photos to document the device's condition.
Beyond the 60-day probationary period, you will also field phone calls, emails, and live agent chats that we receive.
This position operates on two shifts:
Monday - Friday 8:
30a - 5:
00pm or 10:
30am - 7:
00pm.
This position will give you the knowledge and tools that you need to grow in this high-tech industry.
We provide very specialized technology and software to dentists and we will teach you this technology.
While we do expect that applicants have a good background in technology, computers, and software, we do not expect you to have knowledge in dental related technology and software.
Having experience in dental specific technology is definitely a PLUS but not necessary.
We're looking for someone who enjoys working on a team, working with computers, and learning more about computers and software.
Core Job
Responsibilities:
Logging customer equipment in customer relation software by taking external photographs and logging notes regarding equipment condition and troubleshooting diagnosis.
Testing customer equipment using Windows PCs and dental imaging software.
Maintaining testing stations used for diagnosis of customer equipment.
Generating and emailing repair estimates to customers.
Remotely logging into customer PCs to retrieve necessary software to be used during testing or to troubleshoot digital X-ray sensors and intra oral cameras which have issues in customer offices.
Answering general questions received via phone, email, or real-time chats from our website.
Learning in depth about the different dental technology devices and software.
Assisting team members with other tasks when needed.
Application Requirements:
Experience installing and troubleshooting computer hardware, software, and drivers.
Fantastic written and verbal communication skills Fantastic time management and organization skills Proficient in the use of Microsoft operating systems Proficient in the installation and configuration of computer hardware and peripherals Reliable transportation (may be needed for occasional onsite support, mileage reimbursed and all travel time paid) Able to notate tasks clearly and efficiently in customer relations software Must be able to type quickly while communicating over the phone Should be able to build a computer from scratch, install OS, drivers, and configure.
Microsoft certifications a definite plus but not required.
Valid driver's license Pay, Schedule,
Benefits:
$15 per hour starting pay with raises after probationary period Full time position (40 hours per week) Hourly pay Overtime paid for any hours over 8 worked in a day Probationary period of 60 days After probationary period you will receive 5 days paid vacation, 5 paid sick days Paid vacation days increase to 10 days on 1-year work anniversary, increase of 1 additional vacation day per 1-year anniversary after that.
(ie.
3rd year you'd receive 12 paid vacation days, etc) Health insurance offered after probationary period.
Sodium Dental pays 100% premium for employee, up to $200 towards spouse premium, up to $50 towards dependent premium up to 4 dependents Available Shifts:
8:
30a - 5:
00p; 10:
30pm - 7:
00pm (First 30-60 days of training will be 8:
30am - 5pm and then you will be placed into your permanent shift.
) Mileage reimbursement at current govt rate for occasional onsite support travel COVID-19 Considerations:
Customers do not visit our facility, employees only.
Unvaccinated employees are required to wear their mask upon entry, in all common areas, and whenever they are interacting with other employees.
Hand sanitizer stations are mounted on the wall at the main entry point, all employees are required to use the hand sanitizer upon entry.
Hand sanitizer stations are mounted on the walls throughout the office for frequent use.
We have a specific cleaning schedule for all commonly touched surfaces.
Employees must disinfect their work spaces at the end of each day and throughout the day.
Education:
High school or equivalent (Required)
Experience:
Windows:
1 year (Preferred) Customer Service:
1 year (Preferred) Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Health insurance Paid time off Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Please see job listing for Covid information.
Ability to commute/relocate:
York, PA 17404:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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